Privacy Policy
Effective Date : 4 July 2026
Last Updated : 4 July 2026
MockSeries respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, protect and process your information while providing our online mock test platform and related educational services.
1. Introduction
Welcome to MockSeries ("we", "our", or "us"). We are an online educational platform providing mock tests, practice questions and exam preparation resources for competitive examinations in India.
This Privacy Policy explains how we collect, use, store, protect and disclose your personal information when you access or use our website and services.
By creating an account, signing in using Email or Google, purchasing a subscription or using MockSeries, you agree to the practices described in this Privacy Policy.
If you do not agree with any part of this Privacy Policy, please discontinue using our services.
2. Scope of this Privacy Policy
This Privacy Policy applies to all visitors, registered users and subscribers of MockSeries.
It covers the collection, use, disclosure, storage and protection of personal information relating to:
- The MockSeries website.
- Mock tests and educational content.
- AI-generated questions and explanations.
- User accounts and subscriptions.
- Performance analytics.
- Security systems.
- Customer support services.
This Privacy Policy does not apply to third-party websites or services that may be linked from our platform.
3. About MockSeries
MockSeries is an online platform designed to help aspirants prepare for competitive examinations through high-quality mock tests, practice questions and performance analysis.
Our platform supports various examinations including UPSC, SSC, Banking, Railways, Defence, State PSCs, Teaching, Insurance and other competitive examinations.
Some questions, explanations and educational material available on MockSeries are generated or assisted using Artificial Intelligence (AI). Such content may also be reviewed and improved before publication to maintain quality.
4. Definitions
Account: A registered profile used to access MockSeries services.
User: Any individual who accesses or uses MockSeries.
Personal Information: Information capable of identifying an individual directly or indirectly, including name, email address, IP address and device information.
AI-generated Content: Questions, explanations, summaries and educational material created wholly or partially using Artificial Intelligence.
Device: A computer, laptop, tablet, smartphone or any other internet-enabled device used to access MockSeries.
Subscription: A paid membership that provides access to premium MockSeries content.
Cookies: Small files stored in your browser to support authentication, security and website functionality.
5. Information We Collect
To provide our services efficiently and securely, MockSeries collects certain information when you create an account, purchase a subscription, access mock tests, or interact with our platform.
5.1 Information You Provide
Depending on how you use MockSeries, we may collect the following information:
- Your full name.
- Your email address.
- Your encrypted password (we never store your password in plain text).
- Information submitted while contacting customer support.
- Subscription-related information.
- Any information voluntarily provided while using our services.
5.2 Login Information
You may access MockSeries using one or more supported authentication methods.
- Email and Password login.
- Google Sign-In.
- Additional authentication methods that may be introduced in the future, such as WhatsApp authentication.
When you use Google Sign-In, we may receive information such as your name, email address and Google account identifier for authentication purposes only.
We do not receive or store your Google password.
5.3 Subscription Information
When you purchase a subscription, payment is processed by our authorized payment gateway.
MockSeries does not store:
- Debit card numbers
- Credit card numbers
- CVV numbers
- UPI PIN
- Net banking passwords
We may store transaction references, payment status and subscription validity to provide uninterrupted access to our services.
5.4 Examination & Learning Data
While using MockSeries, we may collect educational information such as:
- Mock tests attempted.
- Questions answered.
- Selected options.
- Scores obtained.
- Time taken to complete tests.
- Section-wise performance.
- Bookmarks and saved responses.
- Overall learning progress.
This information helps us provide detailed performance analysis and improve your learning experience.
5.5 Device & Technical Information
To maintain platform security and protect subscriptions from unauthorized sharing, MockSeries may collect:
- Browser name and version.
- Operating system.
- Device type.
- IP address.
- Login date and time.
- Security logs.
- A randomly generated device identifier stored as an essential security cookie.
These details are used solely for security, fraud prevention and account protection.
6. How We Use Your Information
MockSeries uses collected information only for legitimate educational, operational and security purposes.
Your information may be used to:
- Create and manage your account.
- Authenticate your identity during login.
- Provide access to subscribed services.
- Generate performance reports.
- Maintain examination history.
- Improve website performance.
- Provide customer support.
- Protect user accounts from unauthorized access.
- Detect suspicious login attempts.
- Prevent credential sharing.
- Enforce registered-device limits.
- Maintain a single active session for account security.
- Comply with applicable legal obligations.
We do not sell or rent your personal information to advertisers or unrelated third parties.
7. AI-Generated Educational Content
MockSeries uses Artificial Intelligence (AI) technologies to assist in creating educational content for competitive examinations.
AI may be used to generate or assist in generating:
- Mock test questions.
- Answer explanations.
- Practice exercises.
- Current affairs questions.
- Study material.
- Educational summaries.
Where appropriate, AI-generated content may be reviewed, edited, corrected or improved before publication.
Although we make reasonable efforts to ensure accuracy, AI-generated educational content may occasionally contain inaccuracies or outdated information.
Users are advised to verify important information using official notifications, government publications and examination authorities before relying upon such information.
MockSeries is an independent educational platform. It is not affiliated with, endorsed by, or officially associated with UPSC, SSC, IBPS, SBI, Railway Recruitment Boards, State Public Service Commissions, Government Ministries or any other examination conducting authority.
9. Device Registration & Account Security
To protect user accounts and paid subscriptions from unauthorized access and credential sharing, MockSeries maintains a device registration system.
9.1 Registered Devices
Each account may register a limited number of devices.
- Maximum of three (3) registered devices per account.
- Only one active login session is permitted at any given time.
- Logging in on another registered device automatically ends the previous active session.
9.2 Device Information
For security purposes, we may store information such as:
- Device identifier.
- Browser name.
- Operating system.
- Device type.
- IP address.
- First registration date.
- Most recent login date and time.
This information is collected solely for account protection, fraud prevention and subscription security.
9.3 Administrative Access
Device registration records are visible only to authorized administrators responsible for maintaining platform security.
Registered users cannot view or modify stored device information directly through their accounts.
9.4 Device Limit
If an account reaches the maximum number of registered devices, login from a new device may be restricted until one of the previously registered devices is removed by an authorized administrator after appropriate verification.
Sharing your MockSeries login credentials with other individuals is prohibited. Accounts found to be involved in unauthorized sharing, abuse or fraudulent activity may be temporarily suspended or permanently terminated without prior notice.
10. Payments & Subscription Information
MockSeries offers paid subscription plans that provide access to premium educational content and mock tests.
10.1 Payment Processing
Payments are processed securely through authorized third-party payment service providers.
MockSeries does not store:
- Credit card numbers.
- Debit card numbers.
- CVV numbers.
- UPI PINs.
- Internet banking passwords.
- Other confidential banking credentials.
We may retain limited payment-related information such as:
- Transaction reference number.
- Payment status.
- Subscription validity.
- Purchase history.
This information is required for subscription management, customer support and compliance with applicable laws.
10.2 Refund Processing
Refund requests, where applicable, are handled in accordance with the MockSeries Refund Policy available on our website.
10.3 Third-Party Services
MockSeries may use trusted third-party services for:
- Payment processing.
- User authentication (such as Google Sign-In).
- Website hosting and infrastructure.
- Email delivery.
- Security monitoring.
These service providers receive only the information necessary to perform their respective services and are expected to protect such information in accordance with applicable laws and contractual obligations.
12. Data Security
Protecting your information is one of our highest priorities. We implement appropriate technical and organizational security measures to protect personal information against unauthorized access, disclosure, alteration or destruction.
12.1 Security Measures
Our security practices include, but are not limited to:
- Secure HTTPS encrypted communication.
- Strong password hashing using industry-standard algorithms.
- Secure session management.
- Protection against SQL Injection using prepared statements.
- Cross-Site Request Forgery (CSRF) protection for sensitive actions.
- Cross-Site Scripting (XSS) protection through secure output encoding.
- Server-side input validation.
- Access controls for administrative functions.
- Regular monitoring of login activity.
- Protection against unauthorized credential sharing.
- Device registration and single active session enforcement.
12.2 Password Security
Passwords are securely hashed before storage. MockSeries employees and administrators cannot view your password.
Users are responsible for maintaining the confidentiality of their login credentials and should avoid sharing their passwords with anyone.
12.3 Account Security
Users are encouraged to:
- Choose a strong password.
- Keep login credentials confidential.
- Log out after using shared computers.
- Notify us immediately if they suspect unauthorized access to their account.
12.4 Security Limitations
Although MockSeries follows industry-standard security practices, no method of data transmission over the Internet or electronic storage is completely secure.
Accordingly, while we strive to protect your information, we cannot guarantee absolute security against every possible threat.
If you believe your MockSeries account has been compromised, please contact us immediately so appropriate security measures can be taken.
13. Data Retention
MockSeries retains personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, enforce our agreements and protect the security of our platform.
13.1 Account Information
Your account information, including your name, email address and subscription details, will generally be retained while your account remains active.
If you request deletion of your account, we will remove or anonymize your personal information within a reasonable period, unless we are legally required or permitted to retain certain information.
13.2 Mock Test Data
Your examination history, scores, performance reports, bookmarks and learning progress may be retained to provide historical analysis, improve your learning experience and maintain continuity across devices.
13.3 Payment Records
Certain payment-related information and transaction references may be retained for accounting, taxation, auditing and legal compliance as required under applicable laws.
13.4 Security Logs
Login records, registered device information, IP addresses and security logs may be retained for a reasonable period to investigate fraud, detect unauthorized access and protect the integrity of the MockSeries platform.
13.5 Backup Copies
Periodic backups of our systems may temporarily contain deleted information until such backups are overwritten during our normal backup rotation process.
MockSeries does not retain personal information longer than reasonably necessary for legitimate business, educational, security or legal purposes.
14. Your Privacy Rights
MockSeries respects your privacy rights. Subject to applicable laws, you may exercise the following rights regarding your personal information.
14.1 Right to Access
You may request information about the personal data we hold relating to your account.
14.2 Right to Correction
If any personal information is inaccurate, incomplete or outdated, you may request that it be corrected or updated.
14.3 Right to Delete
You may request deletion of your MockSeries account and associated personal information, subject to any legal or regulatory obligations requiring us to retain certain records.
14.4 Right to Withdraw Consent
Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
14.5 Right to Object
You may object to certain processing of your personal information where permitted by applicable law.
14.6 Right to Restrict Processing
In certain circumstances, you may request that we temporarily restrict the processing of your personal information while a request or complaint is being reviewed.
14.7 Updating Your Information
You are responsible for ensuring that the information associated with your MockSeries account remains accurate and up to date.
14.8 Account Deletion
If you wish to permanently delete your MockSeries account, you may contact our support team using your registered email address. After appropriate verification, we will process your request in accordance with applicable laws and our internal retention policies.
You remain in control of your personal information. MockSeries is committed to handling your information fairly, transparently and responsibly.
15. Children's Privacy
MockSeries is intended primarily for students and individuals preparing for competitive examinations. Our services are not specifically directed towards children below the age at which they can lawfully provide consent under applicable laws.
We do not knowingly collect personal information from children in violation of applicable law. If we become aware that personal information has been collected from a child without the required consent, we will take reasonable steps to delete such information from our records.
Parents or legal guardians who believe that a child has provided personal information to MockSeries without appropriate authorization may contact us using the details provided in this Privacy Policy.
Parents and guardians are encouraged to supervise children's use of online educational services and guide them in protecting their personal information while using the Internet.
16. Applicable Law
This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.
MockSeries is committed to handling personal information responsibly and in accordance with applicable Indian laws relating to privacy, electronic records and information security.
We continuously review our privacy practices and may update our internal procedures whenever new legal or regulatory requirements become applicable.
Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in Darbhanga, Bihar, India. We comply with the Information Technology Act, 2000 and applicable Indian laws regarding data protection and consumer rights.
MockSeries is committed to maintaining reasonable security practices and protecting user information in accordance with applicable laws and recognized industry standards.
17. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, you may contact us using the details provided below.
MockSeries
Email:
support@mockseries.in
Privacy & Data Protection:
privacy@mockseries.in
Website:
https://mockseries.in
We aim to acknowledge genuine privacy-related requests within a reasonable time and will make reasonable efforts to resolve them promptly.
18. Changes to this Privacy Policy
MockSeries may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, security practices or operational processes.
Whenever significant changes are made, the revised Privacy Policy will be published on this page together with the updated effective date and version number.
We encourage users to review this page periodically to remain informed about how their information is collected, used and protected.
Your continued use of MockSeries after the publication of an updated Privacy Policy constitutes your acceptance of the revised policy.
Your Acknowledgement
By creating an account, signing in using Email or Google, purchasing a subscription or using any part of the MockSeries platform, you acknowledge that you have read, understood and agree to this Privacy Policy.
You also acknowledge that certain educational content available on MockSeries may be generated or assisted using Artificial Intelligence (AI), and that such content is provided for educational purposes only.
Privacy Policy
Version: 1.0
Effective Date: 4 July 2026
Last Updated: 4 July 2026
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